Condition and 12 Month Warranty Policy

For the purposes of this document, the terms ‘we,’ 'our,' and ‘us’ refer to Watts On Watches LTD. The terms ‘you’ and ‘your’ refer to the client. ‘General sale’ and ‘sale’ refers to our collection of products available for purchase by members of the public. 'Deposit' refers to an amount of money paid towards the purchase of goods that is not full cost of the item.

  • Watts On Watches LTD specialise in the sale of luxury watches. We aim to deliver fine examples of these pieces at competitive price points.

  • As stated on our website listings, all watches come with a 12 month warranty from the date of purchase.

  • All watches are sent out in good working condition however we cannot guarantee that these watches will be pristine or in brand new condition as they are pre-owned. If a watch is in unworn condition it will be specified in the website listing. Please check the images on the product listing to see the condition. Vintage watches particularly due to their age will show signs of wear and tear and may come with marks and minor scratches to the parts of the watch such as the crystal, case and bracelet.

  • We aim to not polish watches to help retain their original heritage, please bare in mind that minor scratches show character in vintage watches and not polishing keeps the watch in more original condition. Polishing is available for all watches if the client wishes to have the watch polished, this is however at the client’s discretion and cost.

  • All watches are examined by our watchmakers prior to sale and if required will be serviced. Some watches may contain replacement parts to ensure that they can operate. All parts replaced however are genuine parts from the manufacture, we do not use aftermarket and none authorised components. This is the same if a manufacturer serviced the watch also. We do however always aim to keep the watch in as original condition as possible but to ensure watches are in good working order some components, such as gaskets, may have to be replaced.

  • We can not offer a guarantee on the condition of vintage items such as crystals, bracelets and case scratches as these are considered wear and tear. Our Watts On Watches 12 month warranty only covers the working condition of mechanical functions. Not wear and tear. Any damage after purchase caused by wear and tear is not covered in our warranty.

  • Any warranty is void if the watch or movement is tampered with by an unauthorised party.

  • The 12 month warranty we offer is between Watts On Watches and the party that purchases the watch. If the watch is sold under warranty to a different party, the warranty is not transferable to the new owner of the watch.

Deposit Policy

Deposits

On some occasions, clients may wish to pay a portion of the price of one of our product, in order to remove it from sale and purchase at a later date. Furthermore, an initial deposit is required for certain services we provide, such as Watch Sourcing. Our deposit policy is outlined below:

Paying a deposit on an item in stock:

  • Should you wish to pay a deposit on a product currently in our online store, we require a minimum deposit of 20% of the selling price of the item. The terms and conditions of such a deposit are outlined below:

  • Upon receipt of a deposit, we will remove the selected item from general sale and retain its current selling price for a total of 7 days from the date the deposit was paid to us. Any extension of the 7 day holding time is at the discretion of Watts On Watches LTD.

  • Due to the changing nature of the pre-owned watch market, prices can fluctuate on a regular basis. Therefore, if the item is not purchased within 7 days of the deposit payment, we reserve the right to update the selling price of the item to reflect the current market value. Please note that prices can go both up and down.

  • All deposits placed on items of stock are non refundable if you decide you no longer wish to proceed with your purchase. Your deposit however can be used to purchase a different item or stock.

Deposits for Watch Sourcing

When you contact us regarding the sourcing of a watch, we will begin with an initial online, in person or telephone conversation regarding the watch/watches you are interested in sourcing, your expected lead time, budget and any other requirements you may have. We will notify you of the expected price of your requested watch/watches, lead time and any other necessary factors to consider. The terms and conditions of watch sourcing are outlined below: 

  • Should you choose to proceed with a watch sourcing, we will require an up front payment of the total value of the watch once the watch has been sourced to facilitate the deal for you.

  • Within the final balance of the watch, a 15% sourcing service fee will be included. This is our fixed rate for our sourcing service. If you receive the watch and decide to return it for reasons outside of what is covered under our warranty (please find this above), for example a change of heart or buyers remorse, this sourcing fee is not refundable and will be deducted from the total value of the watch during its return. This is to cover our servicing costs and cost of labour for finding the watch for you.

  • Please note that the nature of the watch market means prices can fluctuate often. We will expend our resources to find your requested watch at the quoted price, however, we cannot guarantee quoted prices and you may have to pay a different price than the initially quoted price. The price we quote remains for 7 days since the initial quote. Prices may go down as well as up.

  • Should you decide not to purchase the item after we have taken delivery, we will add the item to general sale. Your payment can still be used to pay for other goods from us, but you will be ineligible for a refund of your payment.

  • Due to the continually changing nature of the pre-owned watch market, prices can fluctuate on a regular basis. Therefore, if the item is not purchased within 14 days of us taking delivery of your requested item, we reserve the right to update the selling price of the item to reflect the current market value. Please note that prices can go down, as well as up.

  • If the selected item has not been purchased within seven days of the date we take delivery of your requested watch/watches, we will return the item to general sale. You will be ineligible for a refund of your deposit, however your deposit can still be used to pay for other goods from us.

  • If we are unsuccessful in sourcing your requested watch or upon inspection the watch is not to our standard, we will refund you the full amount of your payment. Please note that refunds will be paid to the original payment method.

Return of goods under the Consumer Contracts Regulations

  • In accordance with the Consumer Contracts Regulations, you are entitled to cancel your order at anytime within seven days of purchasing your goods, if there is anything you are not happy about.

  • The cancellation period ends on the expiry of seven days after you received the goods. This is provided we give you, the customer, the required written information about "CCR" no later than the time the goods are delivered, which we have done in this online document. 

  • If you wish to cancel an order under these terms, first contact us ASAP after receipt of your purchase. Please return your item in the same condition we sent it to you, within seven days of receiving your parcel.

  • We recommend that returned goods are fully insured. The costs of this and postage are borne by you the customer. Upon receipt and after a satisfactory inspection of returned item(s), we will issue a refund.

  • With Sourcing Sale returns, the value of the watch will be refunded however our sourcing service fee is not refundable as this service will have already been completed.

Privacy Policy

Please read this Privacy Policy to learn more about the ways in which we use and protect your Personal Information.

Personal Information
Personal information is information that identifies you individually, such as your name, address, email address, company name, birth date, phone number, or other information that is specific to you. Some pages on this Web site provide online contact forms that require personal information.

Use of Personal Information
Wattsonwatches.co.uk keeps and uses the personal information collected about you when you contact us via our site (using any of the contact details and links provided on our site) to respond to your questions and comments. In addition, we may use this information to contact you about our products or services or those of others that may be of interest to you.

Non-Personal Information
Non-personal information is information that does not identify you individually. Non-personal information is information we collect from your computers, such as your Web browser, the date and time of your Web site visit, the Web address from which you accessed our site, the number of visitors to the site, the pages viewed, and the length of time on the Web site.

Use of Non-Personal Information
Wattsonwatches.co.uk uses non-personal information to collect general information about our site visitors. Non-personal information is used by Wattsonwatches.co.uk and is shared with third parties to:

  • Improve our products, services, and Website content;

  • Generate information about site visitors so we can make this Web site more useful and valuable.


Disclosure of Personal Information
Wattsonwatches.co.uk will not share personal information collected through our site with unrelated third parties, except as provided in this privacy policy. 


Wattsonwatches.co.uk may share your personal information to comply with legal requirements, such as law, regulation, warrant, subpoena, court order, or in a corporate sale, merger, reorganisation, acquisition, dissolution, or similar event.

Children's Privacy
Wattsonwatches.co.uk does not intentionally collect personal information from children under age 13. If you think that a child has provided us with personal information, please email us. We will use reasonable efforts to delete this information.

Links to Other Web Sites
This privacy policy does not apply to Web sites of other companies or organisations to which our Web site links. These links are provided for your convenience. Wattsonwatches.co.uk does not control these Web sites, nor are we responsible for their operation or content. We suggest that you review the privacy policy for each Web site you visit.

Cookies
Non-personal data on our Website may be collected using a technology called cookies. Cookies are small data files that are sent to your browser and placed on your computer's hard drive when you visit a Web site. You can set your browser to accept or decline cookies. Some sections of our Website may not work properly if you decline cookies.   You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. If you would like further information about managing and disabling cookies, you can refer to your browser's help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a guide (see www.allaboutcookies.org) which explains to users how cookies work and can be managed.

Where Your Personal Data is Stored
By submitting your personal data to our site, you agree to its transfer, storing and processing.  Wattsonwatches.co.uk will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

Security
Wattsonwatches.co.uk takes reasonable steps to protect personal information from loss and misuse. Please keep in mind that no Internet transmission is 100% secure. Some emails sent to or from our site may not be secure. Please consider this when sending information to us by email.

Your Right To Access Information About You
Applicable data protection laws may give you the right to access information held about you. Your right of access can be exercised in accordance with those laws. If you want to exercise this right you should contact us via email at info@wattsonwatches.co.uk.

Changes to this Privacy Policy 
Wattsonwatches.co.uk may make changes to this Privacy Policy and any such changes will be posted on our site.  Please check regularly to ensure that you are aware of any changes.

If you have any questions or comments about this Privacy Policy, please email us at info@wattsonwatches.co.uk.

 

International Shipping Policy

  • We offer international tracked and insured shipping globally with FedEx.

  • If shipping outside of the UK please select international shipping during checkout. If not selected we will be unable to ship your product.

  • It is common when purchasing a watch outside of your relevant country that there will be customs fees and taxes to pay.

  • All fees including import taxes, Import VAT and any other fees involved with receiving your watch into the relevant country are the responsibility of the client and Watts On Watches is not liable to pay these fees.

  • We are not liable to pay any International shipping fees involved in receiving the watch into your country.

  • If a watch is purchased and customs is not paid, any fees charged will be the responsibility of the client.

Anti Money Laundering

At Watts On Watches, we have an obligation to prevent money laundering and financial crime. We therefore have measures in place to prevent such crimes, and protect our clients and our business.

Face-to-face

  • Customers can pay up to £20,000 in cash per rolling year - the limit is from the date of your first cash purchase onwards. ID is required for all cash purchases.

  • Customers can buy an unlimited amount by chip & pin with credit or debit card (UK authorised/ GBP only)

  • Customers can buy an unlimited amount by bank transfer.

  • Customers can buy an unlimited amount using Cryptocurrency.

Why have transaction limits?

We have a legal obligation to comply with Government regulations on Anti Money Laundering, Fraud and Terrorism. As a business our responsibility is to carry out the necessary checks and put systems in place to safeguard against money laundering and to combat financial crime.