Watts On Watches LTD – Policy, Terms & Conditions

  • These terms and conditions govern your use of our website and your purchase of any goods from Watts On Watches LTD (referred to as “we”, “our”, or “us”). By purchasing from us, you agree to be bound by these terms. “You” refers to the customer purchasing goods from us. These terms apply to customers within the United Kingdom only unless otherwise stated.

  • 2.1 Product Condition
    We specialise in the sale of pre-owned and vintage luxury watches. All watches are pre-owned unless specifically stated as “unworn” in the listing. As such, signs of wear are to be expected. These may include surface marks, scratches, or patina on components such as the case, crystal, bezel or bracelet.

    Vintage watches may include original, aged components and are not sold as new items. Please refer to all images and descriptions provided in the listing before purchasing.

    We do not routinely polish watches to preserve their originality. However, polishing can be arranged at your request and expense.

    2.2 Mechanical Condition
    All watches are thoroughly inspected by our qualified watchmakers. If required, servicing is undertaken prior to sale using genuine manufacturer parts. We do not use aftermarket components.

    Some components (e.g. gaskets, seals) may be replaced to ensure the mechanical function of the watch, especially for vintage items.

    2.3 12-Month Warranty
    We offer a 12-month mechanical warranty from the date of purchase. This warranty:

    • Covers the mechanical operation of the watch.

    • Does not cover wear and tear to the case, crystal, bracelet, clasp, crown or pushers.

    • Does not cover water damage, misuse, or damage caused by unauthorised intervention.

    The warranty is non-transferable and applies only to the original purchaser.

    Any unauthorised service, tampering or modification will void the warranty.

  • 3.1 Deposits on In-Stock Items

    • A non-refundable deposit of at least 10% is required to reserve an in-stock item.

    • The item will be held for a maximum of 7 calendar days, during which the selling price will remain fixed.

    • After 7 days, we reserve the right to reprice the item in line with current market conditions.

    • Deposits are non-refundable but can be applied as credit against another item.

    3.2 Watch Sourcing Services
    If you instruct us to source a watch:

    • A 10% deposit of the expected value of the watch is required to begin the sourcing process and bring the watch into stock.

    • Once the watch has been sourced, full payment is required before the watch is released and handed over.

    • A 10% sourcing service fee is included in the final price. This covers our time, administration, procurement costs, and any necessary maintenance for locating and committing to the purchase. This sourcing service fee is non-refundable.

    • If the watch is returned due to a manufacturing issue within 14 days, we will repair the item under warranty.

    • Returns are not accepted for any reason after 14 days from delivery.

    If we are unable to source the watch, or if the watch is rejected by our internal quality control, we will issue a full refund.

    If you choose not to proceed with the purchase after we have sourced the item, it will be returned to general sale. You will not be eligible for a refund but your payment can be used as credit towards other goods.

    We reserve the right to amend quoted prices after 7 days due to market fluctuations.

  • 4.1 Right to Cancel (UK Customers Only)
    Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving the item.

    To exercise this right, you must:

    • Notify us of your intention to cancel within the 14-day period.

    • Return the item to us in the same condition within 7 days of cancellation.

    This right applies to UK customers only and does not apply to items sourced on request or customised in any way.

    4.2 Return Costs & Restocking Fee
    If you are returning an item under the cancellation right:

    • You are responsible for return shipping and full insurance in transit.

    • A £100 restocking fee will be deducted from your refund.

    • Outbound shipping fees are non-refundable.

    All returned items must be in the same condition as when sold, unworn, and with any stickers, packaging, or accessories intact. Watches showing wear, tampering, or unauthorised adjustments will not be accepted for return.

    4.3 International Clients: Returns & Warranty Policy
    Customers purchasing from outside the United Kingdom (including the United States) are not covered under UK Consumer Contracts Regulations. As such, we are not legally required to accept international returns unless:

    • The item is faulty, or

    • The item is not as described, or

    • We have explicitly agreed to do so in writing or within our terms and conditions.

    International Returns Policy
    We do not offer returns for buyer’s remorse or changes of mind to customers outside the UK. If you are purchasing from overseas, please ensure you are confident in the condition and suitability of the watch before purchase.

    However, we do honour returns in the following limited cases:

    • The item received is faulty (i.e., not functioning as described)

    • The item is materially different from the description on our website

    In such cases:

    • You must contact us within 7 calendar days of delivery with full details and supporting evidence (photos or video).

    • If a return is authorised, you are responsible for:

      • Return shipping costs

      • Insurance during transit

      • All customs documentation and ensuring the parcel is correctly marked as a "Returned Item"

      • Any customs fees, duties or VAT charged on re-entry into the UK due to incorrect labelling

    We strongly recommend marking all returns clearly as "RETURNED GOODS – NO COMMERCIAL VALUE" to avoid unnecessary import fees. Any additional fees charged to us on re-import due to buyer mislabelling will be deducted from any approved refund.

    Faulty Items
    If the item is found to be faulty and covered under warranty (see Section 2.3), we will repair or refund at our discretion. Where a refund is approved, the refund will exclude:

    • Outbound shipping

    • Any sourcing fees (if applicable)

    Returns Not Accepted for Buyer’s Remorse
    We do not accept returns from international buyers for:

    • Change of mind

    • Buyer’s remorse

    • Cosmetic dissatisfaction if accurately described/listed

    All international sales are considered final, unless the item is faulty or misrepresented.

  • We offer secure, tracked, and insured international shipping via FedEx or DHL.

    International customers are responsible for:

    • Selecting the correct international shipping option at checkout

    • All import duties, customs taxes, VAT or fees related to the delivery of goods into your country

    Failure to pay customs fees may result in the item being returned or destroyed. Any fees or losses incurred in this process are the responsibility of the buyer.m description

  • We are committed to complying with UK Anti-Money Laundering regulations. As such:

    • Up to £20,000 per rolling 12 months may be paid in cash. Valid photo ID is required.

    • Payments by UK bank transfer, debit/credit card (GBP), or cryptocurrency are accepted with no upper limit.

    • We may carry out identity verification checks where required.

  • 7.1 Personal Data
    We collect and store data such as your name, address, contact details, and transaction history to fulfil your order and communicate with you. We will not sell or share your data except:

    • Where legally required (e.g., for anti-fraud or AML checks)

    • During a business acquisition or merger

    7.2 Non-Personal Data
    We use cookies and analytics tools to understand how visitors use our website. You may refuse cookies in your browser settings, though certain features may be affected.

    7.3 Your Rights
    You may request access to the personal data we hold about you by contacting us at: info@wattsonwatches.co.uk

    7.4 More Information

    Please read this Privacy Policy to learn more about the ways in which we use and protect your Personal Information.

    Personal Information
    Personal information is information that identifies you individually, such as your name, address, email address, company name, birth date, phone number, or other information that is specific to you. Some pages on this Web site provide online contact forms that require personal information.

    Use of Personal Information
    Wattsonwatches.co.uk keeps and uses the personal information collected about you when you contact us via our site (using any of the contact details and links provided on our site) to respond to your questions and comments. In addition, we may use this information to contact you about our products or services or those of others that may be of interest to you.

    Non-Personal Information
    Non-personal information is information that does not identify you individually. Non-personal information is information we collect from your computers, such as your Web browser, the date and time of your Web site visit, the Web address from which you accessed our site, the number of visitors to the site, the pages viewed, and the length of time on the Web site.

    Use of Non-Personal Information
    Wattsonwatches.co.uk uses non-personal information to collect general information about our site visitors. Non-personal information is used by Wattsonwatches.co.uk and is shared with third parties to:

    • Improve our products, services, and Website content;

    • Generate information about site visitors so we can make this Web site more useful and valuable.


    Disclosure of Personal Information
    Wattsonwatches.co.uk will not share personal information collected through our site with unrelated third parties, except as provided in this privacy policy. 


    Wattsonwatches.co.uk may share your personal information to comply with legal requirements, such as law, regulation, warrant, subpoena, court order, or in a corporate sale, merger, reorganisation, acquisition, dissolution, or similar event.

    Children's Privacy
    Wattsonwatches.co.uk does not intentionally collect personal information from children under age 13. If you think that a child has provided us with personal information, please email us. We will use reasonable efforts to delete this information.

    Links to Other Web Sites
    This privacy policy does not apply to Web sites of other companies or organisations to which our Web site links. These links are provided for your convenience. Wattsonwatches.co.uk does not control these Web sites, nor are we responsible for their operation or content. We suggest that you review the privacy policy for each Web site you visit.

    Cookies
    Non-personal data on our Website may be collected using a technology called cookies. Cookies are small data files that are sent to your browser and placed on your computer's hard drive when you visit a Web site. You can set your browser to accept or decline cookies. Some sections of our Website may not work properly if you decline cookies.   You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. If you would like further information about managing and disabling cookies, you can refer to your browser's help section or user guide. Alternatively, the Interactive Advertising Bureau has produced a guide (see www.allaboutcookies.org) which explains to users how cookies work and can be managed.

    Where Your Personal Data is Stored
    By submitting your personal data to our site, you agree to its transfer, storing and processing.  Wattsonwatches.co.uk will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this privacy policy.

    Security
    Wattsonwatches.co.uk takes reasonable steps to protect personal information from loss and misuse. Please keep in mind that no Internet transmission is 100% secure. Some emails sent to or from our site may not be secure. Please consider this when sending information to us by email.

    Your Right To Access Information About You
    Applicable data protection laws may give you the right to access information held about you. Your right of access can be exercised in accordance with those laws. If you want to exercise this right you should contact us via email at info@wattsonwatches.co.uk.

    Changes to this Privacy Policy 
    Wattsonwatches.co.uk may make changes to this Privacy Policy and any such changes will be posted on our site.  Please check regularly to ensure that you are aware of any changes.

    If you have any questions or comments about this Privacy Policy, please email us at info@wattsonwatches.co.uk.

  • Watts On Watches LTD
    Registered in the UK. Company Number: 13795086
    Registered office address
    20 Wenlock Road, London, England, N1 7GU
    Email: info@wattsonwatches.co.uk
    Website: www.wattsonwatches.co.uk